Domain 1: Understand generative AI fundamentals
- Microsoft 365 Copilot combines a large language model with your work content through the Microsoft Graph - your emails, files, chats, and meetings - and optionally web data.
- Copilot keeps your organization's information private and secure: your data stays in your tenant, is not used to train the foundation models, and Copilot respects your existing permissions.
- Context changes responses: the app you are in, the file or email you have open, referenced work files, and whether web data is used all shape what Copilot returns.
- A chat experience (Copilot Chat) is open-ended, while an agent is purpose-built for a specific task or knowledge set; create your own agent for a repeatable, scoped need.
- Copilot has different capabilities in each app - drafting in Word, analyzing data in Excel, building decks in PowerPoint, summarizing mail in Outlook, and recapping meetings in Teams.
- Know the building blocks: prompts, agents, notebooks (a curated set of grounding sources), and pages (a shareable canvas).
- Microsoft provides ready-made agents such as Researcher (deep multi-step research) and Analyst (advanced data analysis).
- Common risks are fabrications (confident but wrong answers), prompt injection (malicious instructions hidden in content), and over-reliance (accepting output without checking).
- Verify appropriately for the stakes: check the citations Copilot provides, apply human review before acting or sending, and cross-check facts against a trusted source.
- Protect sensitive data by using the enterprise-protected Copilot for work content, and remember that data protection - permissions, sensitivity labels, and DLP - limits what a prompt can return or share.
Domain 2: Manage prompts and conversations by using AI
- An effective prompt states a clear goal, gives context, sets expectations (format, length, tone, audience), and points to a source to ground on.
- Be specific: ask for the output format you want (a table, bullets, an email), the tone, and the audience.
- Iterate - follow up to make a response shorter, change its tone, or add detail - and build on earlier turns in the same conversation.
- Reference a specific file, email, meeting, or person in a prompt (using the / command) so Copilot grounds its answer on that source.
- Save a prompt you use often to reuse it, schedule a prompt to run automatically (for example a weekly summary), and share a prompt with colleagues.
- Use the Copilot Prompt Gallery to start from prebuilt or organization-curated prompts.
- Find previous conversations to continue them, and rename or delete a chat to keep your history organized.
- Add a conversation to a Copilot notebook to capture its output for later grounding and reuse.
- Continue a conversation when follow-ups should build on prior context, and start a new chat when you want a clean slate.
- Create and manage simple agents with no code: use the Agent Store for a prebuilt agent or build one from a template, configure it with knowledge, instructions, capabilities, and starter prompts, then share it with your team.
Domain 3: Draft and analyze business content by using AI
- Create a new document from a prompt in Word with Draft with Copilot, specifying length, tone, and structure.
- Generate a document from an existing file so Copilot drafts based on your content, and produce a management or executive summary of a long document.
- Rewrite and refine in Word - adjust tone, shorten or lengthen, and rework selected text.
- In Outlook, draft a new email with Copilot, summarize a long thread, and adjust tone before sending.
- Move data and insights between Microsoft 365 apps, such as turning a Word document into the basis for a deck or an email.
- Use Copilot in Teams meetings for a recap, action items and owners, and to ask what was said or decided - which requires transcription or recording to be on.
- Use Copilot Pages to turn a response into a durable, shareable canvas and co-edit it with colleagues.
- In Excel, ask Copilot to surface insights and trends, explain or generate a formula, and suggest charts or PivotTables (data works best as a table).
- In PowerPoint, create a presentation from a prompt or an existing Word document, add speaker notes, and restyle slides.
- Generate images with Copilot or Microsoft Designer, and always verify generated content - especially numbers - before you rely on it.
AB-730 exam tips
- Weight your prep toward Manage prompts and conversations (35-40%) - the largest area. Be fluent with writing effective prompts (goal, context, expectations, source), referencing files with /, saving/scheduling/sharing prompts, managing chats, and building a simple no-code agent from a template.
- Remember this is a no-code, business-user exam. Questions ask which Copilot feature or app to use to get work done, not how to build or code anything. Match the task to the right surface: in-app Copilot, Copilot Chat, an agent, a notebook, or a Page.
- Know the fundamentals cold: Copilot grounds on your work content via the Graph, keeps data in your tenant and does not train on it, and respects permissions. Be able to spot the three risks - fabrications, prompt injection, and over-reliance - and the right verification (citation checks and human review).
- For content, map the app to the outcome: Word for documents, Outlook for email, Excel for data analysis and formulas, PowerPoint for decks (including from a Word file), Teams for meeting recaps and action items, and Pages for collaborative output. Know that meeting Copilot needs transcription or recording on.
- Distinguish similar features that make good distractors: Copilot Chat versus an agent, saving versus scheduling versus sharing a prompt, a notebook versus a Page, and summarize versus rewrite. Always finish by verifying the generated content.
Study guide FAQ
What certification does AB-730 lead to, and is it hands-on?
Passing AB-730 earns the Microsoft Certified: AI Business Professional certification. A score of 700 or greater is required to pass. It is a knowledge-based, no-code exam - you are not asked to build AI apps or write code, only to use Microsoft 365 Copilot effectively.
Who is AB-730 for?
It is for business professionals who use generative-AI productivity tools - Microsoft 365 Copilot and agents such as Researcher and Analyst - to improve daily work and decisions. You should be comfortable in Outlook, Word, Teams, PowerPoint, and Excel and with common business tasks.
Do I need any coding or developer knowledge?
No. AB-730 is explicitly a no-code exam for business users. The agent-building it covers is the simple, declarative Copilot experience (Agent Store and templates), not the pro-code Copilot Studio development that exam AB-620 covers.
How is AB-730 different from AB-620?
AB-730 (AI Business Professional) is about using Microsoft 365 Copilot productively - prompts, conversations, and drafting and analyzing business content - with no code. AB-620 (AI Agent Builder Associate) is a developer exam about building and integrating custom agents in Microsoft Copilot Studio.
Is CertGrid's practice official Microsoft material?
No. CertGrid is an independent practice platform and is not affiliated with or endorsed by Microsoft. These questions are original and written to mirror the current AB-730 skills-measured outline so you can rehearse the objectives. Always confirm the current exam page and study guide on Microsoft Learn before your exam.